For Users: Don’t fall into the trap of purchasing a laptop with optimus, expect to only be able to use the Sandy Bridge internal chip. You will NOT get nouveau running, and attempting to install nvidia drivers will only break X. Please buy a laptop WITHOUT optimus. (Feeling sorry for those ubuntu users whose computers come preloaded with Nv drivers, their X must not work until it is uninstalled.)
For Nvidia: I’ve emailed you 3 times, 3 FB Posts, 3 Tweets and a Question on your cust help.
Original Email:
Hello,
I purchased an Nvidia 2GB 555GTM graphics card as part of my computer.
I have been trying for days to get the card to work on Fedora Linux, I have had no success, My computer would not boot after installing Binary drivers from Nvidia.com. I have recently found out that this is due to Optimus, I am very dissatisfied with this.
I upgraded my computer on the Dell.com.au website, i added $200 extra to purchase this card, I now have a brick sitting inside of my computer.
If i go to the product page it speaks of the product having Optimus by default:
http://www.nvidia.com/object/product-geforce-gt-555m-us.html
When I go to driver section it says that there is a Linux driver for this device:
http://www.nvidia.com/object/linux-display-amd64-280.13-driver.html
By saying the card has optimus and is compatible with linux, you are also inferring that optimus is compatible with linux. This far from the truth, the card is not compatible with linux, even without optimus. I just want the card to work, I don’t care about optimus. By providing false Linux drivers, I have spent time attempting to install something which you (nvidia) know will not work, and will infact destroy X server, preventing me from booting into X without reseting my xorg.conf file.
Before purchasing my laptop I read the following pages:
http://www.nvidia.com/object/io_1265444450529.html
http://www.nvidia.com/object/optimus_technology.html
http://www.nvidia.com/object/product-geforce-gt-555m-us.html
None of these pages say anything about compatibility or incompatibility to any operating systems, you provide drivers on your website for Linux, I assume that considering the drivers for 555MGt and all previous Nvidia cards are compatible with Linux. It is not fit for use I am requesting a reimbursement for this brick.
Thank you for your time,
Regards,
Luke Martinez
i’ve said enough in this email, I want my issues addressed, i’ve emailed, FB’ed, tweeted this link to you. I am considering legal action if this is not resolved. You claim on your website that the drivers support the GPU, but they DO NOT, i purchased this laptop on the premise that the chip would work with linux as you say. I even upgraded the chip for an extra $200.
I wish for this to be resolved and many others have the same problem, (See: http://www.nvnews.net/vbulletin/showthread.php?t=161232 , http://phoronix.com/forums/showthread.php?46858-What-should-I-do-wrt-nvidia-optimus-laptop, http://forums.nvidia.com/index.php?showtopic=188184, ) I am expecting at least a reimbursement / refund for the GPU, It’s up to you nvidia if you wish to support Optimus on Linux, but next time you go screwing your customers over; tell us first, update your site, many people ‘just assumed’ that you’d continue support for linux, or at least you wouldn’t break support for nouveau
Feel free to leave comments or email me at: me[@]luke[dot]asia
Added Information Sept 14 15:08
Hello everyone who is watching this post. Nvidia has emailed me with the following points.
- Presently NVIDIA’s Optimus support is limited to Microsoft’s Windows 7 operating system although that may change someday. And they do not comment on future plans.
- If I would like to return my notebook back to your notebook manufacturer, Nvidia and I can try talking to my notebook maker and see if it would be possible to return my notebook or exchange for a different model that doesn’t feature NVIDIA’s Optimus technology but we can not make any promises since this is ultimately the discretion of the notebook manufacturer.